FAQs

I thought some of my channels were going dark. What happened?

We are pleased to let you know that after prolonged negotiations, we have reached agreements with several TV networks so you will be able to continue to watch all your favorite shows, uninterrupted.

How much money did the networks settle for?

We cannot provide you with specifics, but we can tell you we were able to reach fair agreements with the TV networks.

What caused this dispute?

The networks made big demands that we that we thought were unfair to customers, which is why we fought to keep costs reasonable.

How was the situation resolved?

Our team spent countless hours working with TV networks to reach agreements, and to prevent disruption to your favorite programming.

Could this situation happen again?

We know this will not be the last time we will face major price increases from TV networks, which is why we truly appreciate all the support we received from you, our customers!

No one ever likes to see prices go up. That is why we work hard to keep the cost of cable affordable for our customers – especially in these difficult economic times.

Can I visit www.rolloverorgettough.com to get updates about my cable service in the future?

You can continue to visit this site to get more information about our resolution with the TV networks. If there is important information to share about your cable service in the future, we will contact you with the best place to find updates.

What did TWC do with all the comments left on www.rolloverorgettough.com?

Over 1 million customers visited www.rolloverorgettough.com, and we really appreciate all your support. You spoke out, and we heard you. Your support made a big difference to us as we worked to sign reasonable agreements with TV networks and prevent any disruption to your programming.

I just received a price increase from TWC. Is this a result of the negotiations?

No. Programming costs are the largest factor in the price of TV service, but we have not yet determined how our new programming deals will affect prices. That is why it was so important for us to fight for fair agreements for our customers.